Privacy Policy

1. Introduction

Travel Pinnacle Guide ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our premium travel advisory services and website.

We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your data rights are protected.

2. Data Controller Information

3. Information We Collect

We collect the following types of personal data:

3.1 Information You Provide Directly

• Name and contact information (email, phone number)
• Travel preferences and requirements
• Passport and travel document information (when required)
• Payment information (processed securely by third-party providers)
• Special requirements or accessibility needs
• Communication preferences

3.2 Information Collected Automatically

• Website usage data (pages visited, time spent)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Referral sources and website analytics

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To provide travel advisory services you've requested
• Legitimate Interests: To improve our services and communicate about travel opportunities
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and other legal requirements

5. How We Use Your Information

We use your personal data to:

• Provide personalized travel advisory services
• Process bookings and payments
• Communicate about your travel plans and arrangements
• Send updates about travel conditions or changes
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Send marketing communications (with your consent)

6. Information Sharing and Disclosure

We may share your information with:

• Travel Service Providers: Hotels, airlines, tour operators to fulfill your bookings
• Payment Processors: Secure third-party payment services
• Professional Advisors: Legal, accounting, and insurance professionals
• Regulatory Authorities: When required by law

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

7. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

We regularly review and delete data that is no longer necessary.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data backup and recovery procedures

11. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience. For detailed information about our use of cookies, please see our Cookie Policy.

12. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If we become aware of such collection, we will delete the data promptly.

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our website. The updated policy will be effective immediately upon posting.

14. Contact Us

To exercise your rights or for privacy-related questions, contact us at:

15. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.

Last updated: January 1, 2025